![]() You can then re-connect to the device as if you were setting up a new device. (See FAQ titled "How do I perform a "Factory Reset"?) This is the same method as removing the device, but you should select "Remove Device and Wipe Data." This will factory reset the device. To do this, go into the Device Settings and select "Remove Device." Then add back the device by following the same steps you originally used to add new devices.Ĥ) If re-pairing did not resolve the issue, you should Factory Reset your device. (See FAQ titled "How do I put my device into pairing mode?")ģ) If these steps have not resolved the issue, we recommend removing the device and re-pairing. ![]() (Note: If you have recently changed the router's name or password, you will need to disconnect the device an re-pair. You can verify this by connecting to the same Wi-Fi network as your device and trying to access the internet. If there is a switch controlling a light bulb, make certain that it is in the "on" positionĢ) Ensure that you have a stable internet and Wi-Fi connection. Ballasts Canopies & Glassholders Glassware & Shades Hardware & Lamp Parts Sockets & Lampholders Switches & Accessories Wire, Cords & Accessories. ![]() If your device is disconnected, or "Offline," we recommend the following steps:ġ) Check that there is power going to your device.
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